A free return is possible within 30 days of receipt. Detailed information on the right of withdrawal can be found in our general terms and conditions.

Returned items will only be accepted in their original condition and with the original label attached. Worn, soiled, altered or damaged goods will not be accepted and will be returned to the customer.

LUISA CERANO is actively committed to reducing its CO2 emissions. We are constantly taking measures to minimize our environmental footprint, such as CO2-neutral shipping and return processes.

Where necessary and appropriate, we review unusual returns and take appropriate action. If we determine that there is an above-average volume of returns for your orders, we reserve the right to deactivate the invoice purchase option (Klarna invoice purchase). If the number of returns improves, the purchase on account option will be reactivated.

You can return your orders to us as follows:

Germany:

1. Make sure that the goods are in their original condition.
2. Place the goods and the return form in the original shipping box and seal it ready for dispatch.
3. Stick the enclosed return label on the shipping box.
4. Hand in the parcel at a post office, a DHL parcel store or, if necessary, a Packstation. You can find your nearest DHL branch here.

Other European countries:

1. Make sure that the goods are in their original condition.
2. Place the goods and the return form in the original shipping box and seal it ready for dispatch.
3. To generate the DHL return label, select the country from which you wish to return the items at the top of this page.
4. Then complete the DHL returns form.
5. Print the return label and stick it on the shipping box.
6. Hand in the parcel at a post office, a DHL parcel store or, if necessary, a Packstation. You can find your nearest DHL branch here.

You can send your return shipment back to us free of charge.

If you wish to exchange an item, please place a new order online. A free return is possible within 30 days of receipt.

You will receive a tracking number from the post office or DHL parcel store, which you can use to check the shipping status of your order online.

If you have a registered account, you can check the return status online via My Account.

You will receive an e-mail confirmation as soon as we have received your return.

As soon as your return has been processed and the corresponding amount has been credited to your account, you will receive an e-mail confirmation. The refund will be made using the same payment method as the purchase.

CREDIT CARD
The amount will be credited to your credit card account.

PAYPAL
The amount will be credited back to your PayPal account.

KLARNA INVOICE PURCHASE
The credit will be processed by our partner Klarna. All purchases can be managed and paid for via Klarna.com or the Klarna app.

Upon receipt of your return, we will process and check it immediately in order to refund your money within 14 days of receipt of the return at the latest.

Please note the additional processing time required by banks and credit institutions. You will receive an e-mail confirmation from us as soon as your return has been credited.